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The quality issues of furniture in online stores are becoming increasingly common, and ensuring product quality has turned into a major challenge for the industry. While online shopping offers convenience and a wide range of choices, it also comes with hidden risks—especially when it comes to household goods like furniture.
Recent reports have revealed numerous cases of substandard products being sold on e-commerce platforms. These incidents have sparked widespread concern among consumers about the safety and reliability of purchasing furniture online. Major platforms such as Tmall, JD.com, and Taobao have been implicated in these quality scandals, casting doubt on the overall trustworthiness of online shopping for home goods.
One notable example is a recent test conducted by the Beijing Consumers Association, which found that nearly half of the silk quilt samples tested did not meet national standards. Among those purchased from online platforms, more than half had serious quality issues. Brands like Mian Duo, Xiang Xieli, and Shengyu were among those found to have misleading labels or non-compliant materials, raising further concerns about transparency and accountability.
This problem isn't limited to silk quilts. Earlier this year, a similar issue was uncovered with mattresses, where many products contained low-quality fillers, excessive formaldehyde levels, and other harmful substances. These problems were not confined to any single platform, but were found across major e-commerce sites, including Tmall, JD.com, and Suning.
Consumer complaints are also increasing. For instance, a customer from Changsha reported finding mold and insects under a solid wood desk she purchased from an online store. Such experiences have made many wary of the quality of furniture bought online.
Experts point out that the difficulty in monitoring online product quality stems from several factors. First, the low entry barrier for online sellers allows unscrupulous merchants to operate without proper oversight. Second, large e-commerce platforms often lack the resources to conduct thorough product inspections, relying instead on post-sale complaints to take action. Lastly, consumers themselves struggle to assess product quality due to a lack of technical knowledge.
To address these challenges, industry professionals suggest that consumers should be more cautious when shopping online. They recommend choosing official brand stores or businesses with physical retail presence, as these tend to maintain higher quality standards. Additionally, combining online shopping with offline experience can help customers make more informed decisions.
Despite the challenges, e-commerce remains a vital part of the furniture industry. The key lies in improving quality control, enhancing consumer education, and encouraging responsible business practices. Only then can online shopping truly become a safe and reliable option for buying household goods.