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"‘Furniture has been delayed, the new house is already renovated, and now I’m just waiting for the furniture to arrive before getting married!’ said Ms. Zhang. Last May, she spent over 10,000 yuan on a set of top 100 furniture, and the new house was renovated last week. Once everything was ready, she contacted the manufacturer to arrange delivery, only to be told that her furniture had gone missing due to a warehouse move and that the delivery would need to be postponed. This made her very upset.
Ms. Zhang explained that at the end of May, she purchased a set of bedroom furniture from Top 100 Furniture, planning to use it in her newly renovated home. After the renovation was complete, she called the company’s customer service to schedule delivery. “I called a week in advance to book the delivery and planned for them to deliver it over the weekend. The customer service representative assured me it would be delivered on Sunday,†she said. However, after receiving a call from the company, she learned that her furniture had been lost during a warehouse relocation and that they needed to reorder it, causing another delay.
Top 100 Furniture responded by stating that due to an unexpected factory relocation in Huilongguan, some customers, including Ms. Zhang, faced delivery delays. The company admitted that the sudden notice left them with little time to prepare, resulting in some logistical issues. Currently, all employees are working overtime to help customers re-order, expedite production, and deliver as soon as possible in an effort to minimize inconvenience and losses. They expressed their sincere apologies for the trouble caused and promised to improve their communication and coordination in the future."