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"‘Furniture has been delayed, the new house is already renovated, and now I'm just waiting for the furniture to arrive before getting married!’ said Ms. Zhang. Last May, she spent over 10,000 yuan to purchase a set of bedroom furniture from Top 100 Furniture, planning to move it into her newly renovated home. After finishing the renovation, she contacted the manufacturer to arrange delivery, only to be told that her order had been lost due to a warehouse relocation and that the delivery would have to be postponed. This news left her feeling upset and frustrated.
Ms. Zhang explained that at the end of May, she ordered a set of bedroom furniture from Top 100 Furniture with the intention of using it in her new home. Once the renovation was complete, she reached out to the company’s customer service to schedule delivery. “I called a week in advance to book the delivery and planned for them to deliver it over the weekend,†she said. “The customer service representative assured me it would be delivered on Sunday.â€
However, after receiving a call from the customer service team, she was informed that her furniture had gone missing due to the factory’s temporary relocation and that they needed to reorder it. As a result, the delivery had to be postponed. This situation not only caused her inconvenience but also added stress as she was preparing for her wedding.
In response, Top 100 Furniture acknowledged the issue, stating that due to the sudden relocation of their Huilongguan factory, some customers, including Ms. Zhang, experienced delays. The company admitted that the short notice led to some logistical problems. They mentioned that they are currently working overtime, coordinating reorders, and trying to expedite deliveries to minimize the impact on their customers. “We are doing everything we can to resolve this as quickly as possible,†a company representative said.
For Ms. Zhang, the delay has become more than just an inconvenience—it's affecting her wedding plans. She hopes for a swift resolution and a timely delivery so she can finally settle into her new home.